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Services we Provide!

Telephone answering.

During business hours we can answer you phone as your association provided you have your own line or if you would prefer use our common line where we use the name Association Offices. This is the beauty of this generic name. All messages will be passed on immediately or dealt with within our office.

Office administration including accounts, budgets and correspondence.

 MYOB budgets using MS Excel and correspondence using our own programme the "Correspondence Manager".

Meeting administration such as agendas and minutes.

Preparing and typing agendas, distribution to all attendees, minute taking and distribution. We can also provide meeting rooms and facilities, plus all the extras including name tags. We also provide an innovative "action list system" that is attached to the minutes for committee members to use.

Membership Administration.

Maintenance of the membership database can be easily and accurately achieved using our MS Access 2000 or your own programme if supplied.

Comprehensive and flexible reports, renewal notices, invoices and receipts can be produced using MYOB.

Renewal notices, follow-ups, fliers and other mail outs can be completed in line with requirements at any time. For large mail outs cost efficiencies and speed of delivery can be enhanced by the use of professional direct mail agencies with which we have established contacts (more information is available).

 All telephone and mail inquires will be answered and prospective members encouraged to join.

Membership growth.

We have staff available to assist with membership recruitment. Telephone marketing and or direct mail, we have considerable experience in this area and can advise on the best and appropriate methods.

Association Offices has a new member programme that works and can be adapted for any association on request.

Publications and Bulletin Processing.

We can organise collation of copy for the newsletters, formatting the layout using our current Microsoft programme, E-mail out publication to members.

Further involvement in the production of the publication can be negotiated later.

Sponsorship recruitment.

Association Offices has a number of template submissions for prospective sponsors ready for further development. We have contacts within Government and Private Corporations through out Tasmania and Australia. 

Association Offices and Tony Steven have been responsible for the development of the Tasmania Committee and administering the “Tasmania... Love this Place” campaign all begun with extensive public funding.

Assistance with professional development programmes        

We regularly assist Professional Development Programme Coordinators of many different organisations and promote Continuing Professional Development activities. All venues, catering and equipment specifications can be attended to easily. Bookings and cancellations can be accepted and information forwarded as required. Association Offices staff can attend the beginning of all forums and seminars. All seminars can be guided by running sheets so that all those contributing know their role during the meeting. Comprehensive event summaries can be prepared for reporting purposes. Name tags and receipts issued as required.

Development of the annual report and organising the AGM, corporate affairs.

Association Offices can provide accurate, timely and comprehensive figures to the Secretary at any time, as requested, and in particular we will help with the preparation of the annual report. MYOB allows for Balance Sheet and Profit and Loss Statements to be produced on call, along with many other tools for you association.

We will liaise with the appointed auditor to ensure timely and detailed reports are available by the time of the AGM.

Coping and distribution of the annual report will be attended to upon request. Arranging lodgement of the appropriate documentation with Corporate Affairs

Constitutional reform.

Association Offices has written and developed the Constitution of the Tasmania Committee and the Tasmanian Health & Beauty Industry Council.

We have also reformed the Hairdressing Federation of Tasmania and Sullivan's Cove Merchants' Association constitutions and amended the constitution of the Institute of Public Administration of Australia.

All the above has also involved liaison with Corporate Affairs, the State Government division responsible.

Research, Drafting and lodging submissions.

Association Offices has access to staff and consultants who are able to provide expertise in research and report writing. With other tenant associations we have gained valuable experience in drafting reports and submissions to Government with success on many occasions on issues such at Legislation to repeal Acts of Parliament. Submissions for funding and general lobbing.

Industrial Relations.

Ireland Consulting Services headed up by Mr. Forbes Ireland has close links with Association Offices. This means that we can offer Industrial Relations advice, Enterprise Agreements and Industrial advocacy to Association members when ever they call in.

                

Mr Forbes Ireland

This is a real benefit for members and often provides the real reason for them joining your association.

The Principal of Association Offices Mr. Tony Steven has appeared before the Tasmanian Industrial Commission and led the restructure of the Hairdressing and beauty Industry Award. This included working closely with the union the SDA and the TCCI both parties to the Award.

Event and Function Management including Awards and Presentations.

Association Offices will arrange venues for social functions and ensure catering and attendance requirements are fulfilled.

We will ensure invitations to participate are mailed out on time and follow up late entries. All other services and performance measures outlined in the Service Delivery Plan can be achieved.

Human Resources Management.

Build a paper trail - Don't be lost in the IR woods!!!

Patricia Dottori and Associates provides Human Resource Management Services to Small Businesses on a consulting basis, Patricia provides expert assistance and advice on staff issues and problems, including staff performance and problem employees, and in ensuring that your "paper trail" of records is in place.

 

Patricia Dottori

National Office Liaison.

Many associations have a connection with their own National Office or are members of a federated body. Either way Association Offices is able to make representation and ensure your division voice is heard.  

Media and Public Relations.

We have experience in drafting all types of Media Releases and have all Fax and E-mail stream facilities for the Media both State and National. We have a. We can Identify goals and develop a strategy to achieve these goals using the media.

Issue Management and Political Lobbing

We have experience in identification of issues effecting membership. Development of Policies and preferred outcomes. Development of strategies to bring on required outcome. Political and Media campaigns to achieve outcomes.

Specific procedures such as Arbitration.

Currently we run an arbitration system receiving and recording all requests for arbitration’s in a particular profession. We have developed a system whereby we contact relevant personnel and ensure a smooth process.

Web site development and maintenance.

Association Offices designed, prepared and published this web site using Microsoft Front Page and is able to fully maintain it. This same service is available to your association whether it be your own domain name or a page/s on this site. Cost will be far lower than engaging specific professionals. Other examples of site we have developed include www.cosboa.org and www.ipaatas.com.au.

 

 

Facilities at Association Offices

Office Space

We have prestige office space available at 123 Bathurst Street on the 1st floor in Hobart, and in Belconnen, Canberra. This enables us to provide the required professional and efficient service necessary for your association.  This office space is central and has parking next door.

Board and Training Rooms

A separate meeting/training room has been set up for all clients to use for meetings, training and functions. This facility is located in our suite of offices on the 1st floor of 123 Bathurst Street, Hobart.

Office Equipment

We have networked computer facilities, which include a Pentium computers along with an up to date laptops suitable for taking minutes, and a laser colour printers. Software facilities are the “Office 2000” package including Word 2000, Excel 200 and the Ms Access 2000 database program. Web and mail servers and comprehensive back up systems. Plain paper fax, broadband e-mail and mobile phone contacts.

 

  Advantage Small Business is website which is like a tool box for small business. Templates, check lists and info sheets.

Tas Small Business Council